adaghmash5's CV
Profile summary
Trilingual hospitality professional with 6 years of progressive experience spanning guest relations, retail sales, human resources, and food service operations. Managing customer inquiries, maintaining inventory accuracy, and supporting daily administrative and operational workflows. Dedicated to delivering high standards of service and collaborating with teams across diverse operational environments.
Career highlights
Guest Relations and Service: Delivered service to guests by handling requests, inquiries, and complaints professionally while supporting daily hotel operations and maintaining service standards.
Retail Sales and Inventory: Assisted customers with product selection and purchases at Omran Mall while maintaining displays, ensuring inventory accuracy, and promoting loyalty.
Food and Beverage Operations: Served customers and handled daily cash transactions at a cake shop in Jordan while assisting with food preparation, presentation, and packaging.
Key skills
Professional experience
Directs guest relations and operational support workflows, overseeing daily service delivery and customer communication channels. Coordinates staff efforts to maintain quality standards and address patron inquiries.
- Maintains daily hotel operations by supporting staff members and upholding established service standards.
- Responds to guest inquiries and handles complaints through professional communication channels.
- Delivers customer service to patrons to secure positive satisfaction outcomes.
- Collaborates with team members to execute daily tasks and achieve operational goals.
Managed retail customer interactions and sales floor operations at Omran Mall between 2023 and 2025. Supported shoppers through product selection decisions, maintained organized merchandise displays, and executed inventory tracking tasks to keep stock counts accurate.
- Answered shopper inquiries regarding dairy product selections, processed purchases, and resolved customer service requests on the retail floor.
- Maintained product shelf displays and tracked inventory levels to confirm stock accuracy across product lines.
- Provided assistance to shoppers and applied store policies to encourage customer retention.
Handled HR operations and general office administration, reporting to department leadership to coordinate recruitment processes, employee documentation, and confidential personnel files.
- Managed HR operations and general office administration records.
Directed daily retail operations within a customer-facing environment, managing point-of-sale transactions and maintaining health and safety protocols across all service areas.
- Processed daily cash transactions and provided direct customer service.
- Supported food preparation, presentation, and packaging workflows.
- Maintained cleanliness standards and adhered to safety regulations.
Education
- GPA: 76%
Languages
Arabic · Native
English · Professional
Turkish · Professional